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Data Protection

Information on data protection

Within the framework of its business activity, Barclays uses, amongst other things, IT-based procedures and applications, in the context of which data is collected, processed and used. Barclays within the meaning of this data protection declaration is the Frankfurt am Main branch of Barclays Bank PLC and its subsidiaries.

For Barclays it is essential to protect any data entrusted to us and to ensure confidentiality of such data. In this context, we ensure, in particular, that the provisions of the German Federal Data Protection Act (Bundesdatenschutzgesetz), internal data protection guidelines and additional relevant rules on data protection are complied with. Our employees are aware of the importance of data protection.  We ensure consistent compliance with data protection provisions, including by means of special training on data protection. In Germany, compliance with data protection provisions in connection with personal data is additionally monitored by mandatory data protection officers (Datenschutzbeauftragte).

Why is Barclays collecting personal data?

We collect, process and use personal data on this website to be able to offer you even better products and services and to bring our business processes even more in line with our customers' needs.  We restrict the collection, processing and use of data to a minimum in this respect to be able to continue to offer our customers outstanding products and services and to provide visitors to our website with product information that is of particular interest to them.

How is Barclays collecting data and how long is such data stored?

According to the requirements of German data protection law, visitors to our website are informed of each collection of data if personal data is involved. Moreover, we do not collect, use or process personal data without an appropriate legal basis or without your express consent, which may also be given electronically. Consent which has been given may be revoked at any time with effect for the future (ex nunc).

Personal data provided to use via our website will only be stored until the purpose for which they were provided to us, has been fulfilled. Should you no longer agree to your personal data being stored or should it become incorrect, we will delete or block your data or make the necessary corrections if you instruct us to do so (provided that this is possible under applicable law). Upon request, we will inform you of all personal data stored with regard to you.

In addition, Barclays endeavours to continuously improve the website. For this reason, we collect data in anonymised form via the use of our website, such as the source domain, the number of page views, the duration of the visit, etc. Such data serves purely for statistical and market research purposes and is not disclosed to third parties outside of Barclays Bank PLC.

How is data stored, protected and evaluated?

We secure and protect any data received from you according to strict security and confidentiality standards. We restrict the collection and use of customer data to the required minimum and only allow authorised staff who have  been trained to deal with customer data, to access customer data.

Customer data will only be disclosed to external companies if we have notified the customer of the disclosure in advance and have obtained his/her consent, or if we are legally obliged to disclose such data. We basically remain responsible for the confidential treatment of our customer data.

Our transactions are carried out in such a manner that our obligations can be fulfilled in all the countries in which we operate.  Should banking secrecy or data protection requirements require us to fulfil higher standards, we will of course take this into account.

Cookies

Barclays uses specific technologies (including so-called cookies) on its websites to collect information relating to its users. 
For questions or suggestions regarding data protection at Barclays, please contact us under FFMDataProtection@Barclays.com.

Web analytics services

At Barclays, we aspire to continually improve our websites, and therefore use the web analytics service ‘Adobe SiteCatalyst' on our pages for creating statistics and identifying optimisation potentials, achieved through placing a cookie. Examples of data stored are: viewed and clicked adverts of Barclays; visitor numbers; number of page views over time; time spent on our sites. This data is used only for statistical, controlling and market research purposes, and is never given to third parties. It is also never used to identify individuals on our website or to create personal visitor profiles.

You can opt out of the data gathering and storing at any time by setting an "opt-out cookie":

Click here to block the tracking through "Adobe Omniture SiteCatalyst" (see the chapter "Opt-Out Policy")

Please note that if you delete your cookies, then this opt-out needs to be redone.

Products and Services

How we support our clients in Germany:

  • Transaction Banking
  • Cash and Liquidity Management
  • International Trade Finance
  • Financing
  • Risk solutions (Interest and Foreign Exchange)

Contact us

How can we help?

+49 69 716 100